These terms apply to building, maintenance and trade services supplied by ATKINSONS Group ("we", "us") of Portland House, Belmont Business Park, Durham, DH1 1TW. They apply to consumer customers. For business, council, housing association and charity clients, separate contract or framework terms may be agreed in writing and, where they are, those terms take precedence.
All quotations are provided in writing following a site visit and are fixed for the work described in them. A quotation is valid for the period stated on it. Work not described in the quotation is not included.
A contract is formed when you accept our written quotation, either in writing or by asking us to proceed. The contract consists of the quotation, these terms, and anything else we agree with you in writing.
Where you are a consumer and the contract is agreed away from our premises (for example at your home), you normally have 14 days from the date the contract is formed to cancel without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us to start work within that 14-day period and then cancel, you must pay for the work done and materials used up to the point of cancellation. If the work is completed within the cancellation period at your request, the right to cancel is lost. This does not affect your statutory rights.
The price and any payment schedule are as set out in your quotation. For larger projects, staged payments may be agreed in writing and invoiced as work progresses. Invoices are payable by the date stated on them. We may charge interest on overdue amounts as permitted by law.
If you ask for changes or extra work, or if conditions are discovered that could not reasonably have been identified at the site visit (for example concealed defects), we will tell you, agree any change to price and programme with you in writing, and only proceed once you have approved it. No surprises on the final bill.
We will carry out the work with reasonable skill and care, using appropriately qualified and certified tradespeople. Where work requires certification (for example gas or electrical work), it will be carried out by registered engineers and the relevant certificates provided to you on completion. We hold public liability and employer's liability insurance, details of which are available on request.
You agree to give us reasonable access to the property at agreed times, to make decisions and approvals reasonably promptly when asked, and to tell us about anything relevant to the work that you are aware of (for example known defects, asbestos surveys or restrictions on access). Where permissions such as planning consent are needed, responsibility for obtaining them will be stated in the quotation.
Materials we supply remain our property until paid for in full. Materials you supply yourself are used at your risk, and we cannot guarantee items we have not supplied. Removed materials and waste will be disposed of responsibly unless you ask us in writing to leave them.
Our workmanship guarantee is as stated on your quotation, in addition to any manufacturer warranties on products and equipment, which we register for you where applicable. Nothing in these terms affects your statutory rights, including your rights under the Consumer Rights Act 2015 for services to be performed with reasonable skill and care.
We will use reasonable endeavours to keep to the agreed programme and will keep you informed of progress. We are not responsible for delays caused by events outside our reasonable control, by changes you request, or by matters at the property that prevent work proceeding, though we will always work with you to minimise the impact.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law. Subject to that, we are not liable for losses that were not foreseeable to both parties when the contract was formed, or for losses not caused by our breach.
If something is not right, tell us. Contact enquiries@atkinsonsgroup.co.uk or call 0191 369 2405 and we will look into it promptly and tell you how we will put it right.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute. If any part of these terms is found to be unenforceable, the rest remains in effect.
Whatever the brief, the route in is the same: ring us, we'll visit, we'll come back with a fixed price in plain English. Free site visits across Durham, Sunderland and Newcastle.
Or email enquiries@atkinsonsgroup.co.uk
No call-out charge for quotes. Fixed prices, in writing.
