Privacy Policy

ATKINSONS NE Limited

Last updated: 04 May 2026

ATKINSONS NE Limited respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your information when you contact us, use our website, request a quote, place an order, use our services, or otherwise deal with us.

1. Who we are

ATKINSONS NE Limited is a business based in the United Kingdom.

In this policy, “ATKINSONS”, “we”, “us” or “our” means ATKINSONS NE Limited.

For the purposes of UK data protection law, ATKINSONS NE Limited is the data controller for the personal data we collect and use.

2. Information we collect

We may collect and process the following types of personal data:

  • Your name

  • Business name

  • Job title

  • Postal address

  • Email address

  • Telephone number

  • Billing and payment information

  • Delivery or service address

  • Details of enquiries, quotes, orders, bookings or services

  • Website usage information

  • Communication records, including emails and telephone calls

  • CCTV footage, where used at our premises

  • Any other information you choose to provide to us

We may also collect technical information when you use our website, such as your IP address, browser type, device information, pages visited and how you interact with the site.

3. How we collect your information

We may collect information when you:

  • Contact us by phone, email, website form, social media or in person

  • Request a quote

  • Place an order

  • Book a service

  • Make a payment

  • Visit our website

  • Visit our premises

  • Sign up to receive updates or marketing

  • Deal with us as a customer, supplier, contractor or business contact

4. How we use your information

We use your personal data to:

  • Respond to enquiries

  • Provide quotes

  • Process orders and payments

  • Deliver goods or services

  • Manage customer accounts

  • Arrange appointments, deliveries or site visits

  • Provide customer support

  • Keep records of our dealings with you

  • Improve our products, services and website

  • Handle complaints or disputes

  • Meet legal, tax, accounting and regulatory duties

  • Send marketing, where we are allowed to do so

  • Protect our business, staff, customers and property

We will only use your personal data where we have a lawful reason to do so.

5. Lawful basis for using your data

Under UK data protection law, we may use your personal data on one or more of the following grounds:

  • Contract: to provide goods or services to you

  • Legal obligation: to comply with laws, regulations, tax or accounting duties

  • Legitimate interests: to run and protect our business, improve our services, respond to enquiries and manage customer relationships

  • Consent: where you have agreed to us using your data for a specific purpose, such as certain types of marketing

Where we rely on consent, you can withdraw your consent at any time.

6. Telephone call recordings

Calls to and from ATKINSONS may be recorded.

We may use call recordings for:

  • Staff training

  • Quality monitoring

  • Customer service

  • Dispute resolution

  • Record keeping

  • Legal or regulatory compliance

Call recordings are stored securely and only accessed where there is a valid business reason.

7. Marketing

We may contact you with information about our products, services, offers or updates where permitted by law.

You can opt out of marketing at any time by contacting us or by using any unsubscribe option provided in our marketing communications.

We will not sell your personal data to third parties for marketing purposes.

8. Cookies and website tracking

Our website may use cookies and similar technologies to improve your browsing experience, understand website usage and support marketing activity.

Cookies may collect information about your device, browser, pages viewed and actions taken on our website.

You can control cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

9. Sharing your information

We may share your personal data with trusted third parties where necessary, including:

  • Payment providers

  • Delivery companies

  • IT and website providers

  • Accountants, auditors and professional advisers

  • Subcontractors or service partners

  • Marketing and communication providers

  • Legal advisers

  • Regulators, authorities or law enforcement agencies, where required

Where we use third-party providers, we expect them to protect your personal data and only use it for the agreed purpose.

10. International transfers

Some service providers may process personal data outside the UK.

Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place to protect your data in line with UK data protection law.

11. How we protect your data

We take appropriate steps to protect your personal data from unauthorised access, loss, misuse, alteration or disclosure.

These steps may include:

  • Secure systems and servers

  • Access controls

  • Password protection

  • Staff training

  • Secure storage

  • Encryption where appropriate

  • Regular review of our data handling practices

No system is completely secure, but we work to protect your information properly.

12. How long we keep your data

We only keep personal data for as long as necessary.

This may include keeping data to:

  • Provide services

  • Manage customer relationships

  • Meet legal, tax and accounting requirements

  • Resolve complaints or disputes

  • Protect our legal position

When data is no longer required, we will delete it or anonymise it securely.

13. Your rights

Under UK data protection law, you have rights over your personal data.

These may include the right to:

  • Access the personal data we hold about you

  • Ask us to correct inaccurate data

  • Ask us to delete your data

  • Ask us to restrict how we use your data

  • Object to certain uses of your data

  • Ask for your data to be transferred to another provider

  • Withdraw consent where we rely on consent

  • Complain to the Information Commissioner’s Office

Some rights may not apply in every situation.

14. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK data protection regulator:

Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113

15. Changes to this policy

We may update this Privacy Policy from time to time.

The latest version will be published on our website and will apply from the date shown at the top of the policy.

16. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

ATKINSONS NE Limited at our HQ address.