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Business maintenance. Every trade, one contract.

24/7 reactive repairs, planned maintenance, compliance testing, voids and small works for offices, shops, industrial units, care homes and public buildings across the North East.

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ATKINSONS managers reviewing a maintenance programme on site
Commercial maintenance

One number for the whole building.

Most businesses end up with a different contractor for gas, electrics, roofing, doors, plumbing and odd jobs. That means five sets of paperwork, five invoices and nobody taking responsibility when a fault crosses two trades.

We employ every trade ourselves, so ATKINSONS can look after the whole building under one contract: one helpline, one set of compliance records, one invoice and one account manager.

We work for single sites and for multi-site clients, across the North East and, for multi-site programmes, the rest of the UK.

  • 24/7 manned helpline
  • Agreed response times and schedules of rates
  • Certificates and job reports for every visit
  • One account manager
What's covered

Everything the building needs. Under one roof.

24/7 reactive repairs

Leaks, heating failures, electrical faults, lock and door repairs, storm damage and make-safes, answered by a person day and night.

Reactive maintenance →

Planned maintenance

Scheduled servicing and inspection so things are fixed before they fail, planned around your trading hours.

Planned maintenance →

Gas and heating

Gas Safe servicing, commercial boilers, heating and hot water, including annual gas safety checks.

Plumbing and heating →

Electrical and testing

Fixed wire testing (EICRs), remedial works, lighting, distribution boards and EV charging.

Electrical →

Fabric and roofing

Roofs, gutters, brickwork, windows, doors, flooring, ceilings and decoration.

Roofing →

Voids and turnarounds

Getting empty units, flats and rooms back into use quickly: clean, repair, certify and redecorate.

Landlord maintenance →

Fit-outs and refurbishments

Office, retail and leisure fit-outs, phased around a business that needs to keep trading.

Commercial fit-outs →

Air conditioning

Air conditioning installation and maintenance for offices and shops.

Air conditioning →

How contracts work

Set up the way you run.

Every contract starts with a site survey and a conversation about how you work: opening hours, access, who can authorise work, what counts as urgent. From that we agree response times, a schedule of rates or fixed-price planned programme, and how you want to report faults.

After every visit you get a job report with photos, and certificates where the work requires them. For planned and compliance work, we keep the schedule and tell you what's due before it's due.

Our compliance page has our insurance, accreditations and policies for your supplier onboarding.

  • Site survey and asset list
  • Agreed response times by priority
  • Schedule of rates or fixed-price programme
  • 24/7 fault line answered by a person
  • Job reports with photos
  • Certificates and compliance records
  • Monthly or quarterly reviews
  • One invoice, one account manager
Who we work for

Built for organisations. Any size.

Care and nursing homes

Maintenance in occupied care settings, planned around residents and staff.

Care home maintenance →

Offices and business parks

From single offices to multi-tenant buildings and business parks such as Team Valley.

Retail and leisure

Shops, gyms, salons and hospitality, with work done out of hours where needed.

Industrial units

Warehouses and workshops: roofs, doors, lighting, heating and welfare facilities.

Councils and housing providers

Responsive repairs, voids and planned works across public buildings and housing stock.

Business and charities →

Landlords and managing agents

Portfolios of flats, HMOs and commercial units, with one point of contact.

Landlord maintenance →

Why ATKINSONS

Local. Accountable. Every trade in-house.

01

No subbies

The people on your job work for ATKINSONS. One firm accountable for the lot.

02

One manager

A named Contracts Manager from first visit to final certificate.

03

24/7 phones

Real people answer, day or night. Engineers dispatched, not job numbers logged.

04

Fixed prices

In writing, in plain English. No surprises in the small print.

How we work

Six steps. No surprises.

Step 01

Enquiry logged

Tell us the work, the property, your timescale and budget through our quick form, and upload any plans or photos. Everything in one place from the start.

Step 02

Initial review

We review what you've sent and decide the best next step, whether that's pricing straight away or sorting drawings, planning or building control first.

Step 03

Site visit

Where it's needed, we come and look properly: access, structure, levels and anything affecting the cost. Your chance to ask questions before we quote.

Step 04

Detailed quote

A clear, transparent quote setting out what's included, assumed and excluded, with a payment structure. Confidence in what you're accepting, not a one-line price.

Step 05

Planned properly

Once you're happy, we sort dates, materials, access and building control before anyone lifts a tool, so the job runs smoothly on site.

Step 06

Work begins

Our team arrives clear on the agreed scope, keeps the site tidy, communicates as we go and respects your home throughout.

Questions we get asked

Straight answers. No jargon.

Do you offer maintenance contracts?

Yes, for single sites and multi-site portfolios, with agreed response times and either a schedule of rates or a fixed-price planned programme.

Is your helpline really 24/7?

Yes. Our phones are answered by a person day and night, and engineers are dispatched for urgent faults.

Can you cover all our trades?

Yes. Building, roofing, plumbing, gas and heating, electrical, joinery, plastering, decorating and flooring are all in-house.

Do you provide compliance certificates?

Yes, gas safety records, EICRs and electrical certificates, plus job reports for every visit.

Do you work outside the North East?

For multi-site clients, yes, across the UK, managed by the same team.

Can we see your insurance and policies?

Yes. Our compliance page lists our insurance, accreditations and policies, and we send certificates on request.

Get a quote

Tell us the job. We’ll fix a price.

Fill this in and one of the team rings you back, usually within one working day. Prefer to talk now? Call 0191 369 2405, manned 24/7.

✓ FREE SITE VISIT ✓ FIXED WRITTEN QUOTE ✓ NO OBLIGATION

No call-out charge, no obligation. See our privacy policy.

Related
Business and charitiesCare home maintenancePlanned maintenanceReactive maintenanceCommercial maintenance DurhamCompliance
Got a job?

Tell us. We'll come and look.

Whatever the brief, the route in is the same: ring us, we'll visit, we'll come back with a fixed price in plain English. Free site visits across the North East, including Northumberland.

Phones manned now 0191 369 2405

Or email enquiries@atkinsonsgroup.co.uk

No call-out charge for quotes. Fixed prices, in writing.