A dripping tap, a toilet that won't stop running, a radiator that's cold at the top or a leak coming through the ceiling. Our plumbers cover Durham City and the surrounding villages, and they turn up in a stocked van so most jobs are finished on the first visit.
Because our plumbers and gas engineers work for the same firm, a job that turns out to involve the boiler or the heating system doesn't mean waiting for someone else to come out.
If it can't wait, ring 0191 369 2405. The phones are answered by a person, day and night.
Durham's housing is a real mix: Victorian terraces around the city centre and Crossgate, 1960s and 70s estates in Newton Hall and Framwellgate Moor, and colliery terraces in Brandon, Bowburn and Sherburn. Older terraces often still have lead or galvanised supply pipes and cramped airing cupboards; the estates tend to have original copper that's fine but valves that have seized.
Student lets and HMOs around the city mean a lot of our plumbing work is for landlords. We can combine repairs with the annual gas safety check so the property isn't visited twice.
Our head office is at Belmont Business Park, so most Durham jobs are a short drive for our vans. Planning and building control are handled by Durham County Council.
The people on your job work for ATKINSONS. One firm accountable for the lot.
A named Contracts Manager from first visit to final certificate.
Real people answer, day or night. Engineers dispatched, not job numbers logged.
In writing, in plain English. No surprises in the small print.
Tell us the work, the property, your timescale and budget through our quick form, and upload any plans or photos. Everything in one place from the start.
We review what you've sent and decide the best next step, whether that's pricing straight away or sorting drawings, planning or building control first.
Where it's needed, we come and look properly: access, structure, levels and anything affecting the cost. Your chance to ask questions before we quote.
A clear, transparent quote setting out what's included, assumed and excluded, with a payment structure. Confidence in what you're accepting, not a one-line price.
Once you're happy, we sort dates, materials, access and building control before anyone lifts a tool, so the job runs smoothly on site.
Our team arrives clear on the agreed scope, keeps the site tidy, communicates as we go and respects your home throughout.
For planned work we visit and quote free of charge. For emergencies we tell you the cost before we attend, so there are no surprises.
Often, yes. For leaks you can't stop, no water or no heating, ring 0191 369 2405 and we will tell you honestly how soon an engineer can be there.
Our gas engineers are Gas Safe registered. Plumbing work that doesn't involve gas doesn't require it, but having both in one team means boiler-related faults are covered too.
Yes. We handle repairs, gas safety records and void work for landlords across Durham, including student properties.
Turn off the water at the stopcock, usually under the kitchen sink, and switch off electrics near any leak. Our guide to emergency plumbing covers the first steps.
Fill this in and one of the team rings you back, usually within one working day. Prefer to talk now? Call 0191 369 2405, manned 24/7.
Whatever the brief, the route in is the same: ring us, we'll visit, we'll come back with a fixed price in plain English. Free site visits across Durham, Sunderland and Newcastle.
Or email enquiries@atkinsonsgroup.co.uk
No call-out charge for quotes. Fixed prices, in writing.
