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Maintenance, repairs and refurbishment for care homes and nursing homes across the North East, carried out around residents, staff and visitors.
A care or nursing home never closes. Residents are there all day and night, staff are busy, and many of the people living there are vulnerable. Maintenance has to be done safely, quietly and to a standard that stands up to inspection.
We plan work around the home's routine, agree access and noisy hours with the manager, keep work areas sealed and clean, and leave every room safe to use at the end of each day.
Because every trade is on our own books, a home has one contractor and one number for everything: heating, hot water, electrics, call-point power, doors, flooring, roofs and redecoration.
Servicing and replacement of thermostatic mixing valves (TMVs), so bath and shower water for vulnerable residents doesn't exceed 44°C, in line with HSE guidance.
Plumbing work that supports your Legionella risk assessment: removing dead legs, fixing temperatures, replacing cylinders and outlets.
Commercial boilers, heating systems, radiator guards and annual gas safety checks by Gas Safe engineers.
Fixed wire testing (EICRs), remedial work, lighting upgrades and power for equipment, NICEIC certified.
Fitting and checking robust window restrictors, typically limiting openings to 100mm, to reduce the risk of falls, as HSE guidance recommends.
Wet rooms, level-access showers, grab rails and accessible bathrooms.
Turning rooms around between residents: repairs, flooring, decoration and certificates, done quickly.
Roof repairs, gutters, doors, flooring, ceilings, paths and ramps.
Before any work starts we agree the plan with the home manager: which rooms, which hours, how residents will be moved or protected, and who signs off each area. Operatives sign in and out, wear ID and follow the home's own rules, including infection control.
Noisy and dusty work is scheduled for agreed times, work areas are sealed and cleaned daily, and nothing is left unsafe overnight. If your setting has specific requirements for contractor checks, tell us and we'll confirm them before we start.
After every visit you get a job report with photos and, where the work requires it, certificates for your records and inspections.
We can look after a single home or a group, with planned maintenance to a schedule, reactive repairs on agreed response times, or both under one contract. See business maintenance for how our contracts work, and our compliance page for insurance, accreditations and policies.
Areas we coverThe people on your job work for ATKINSONS. One firm accountable for the lot.
A named Contracts Manager from first visit to final certificate.
Real people answer, day or night. Engineers dispatched, not job numbers logged.
In writing, in plain English. No surprises in the small print.
Tell us the work, the property, your timescale and budget through our quick form, and upload any plans or photos. Everything in one place from the start.
We review what you've sent and decide the best next step, whether that's pricing straight away or sorting drawings, planning or building control first.
Where it's needed, we come and look properly: access, structure, levels and anything affecting the cost. Your chance to ask questions before we quote.
A clear, transparent quote setting out what's included, assumed and excluded, with a payment structure. Confidence in what you're accepting, not a one-line price.
Once you're happy, we sort dates, materials, access and building control before anyone lifts a tool, so the job runs smoothly on site.
Our team arrives clear on the agreed scope, keeps the site tidy, communicates as we go and respects your home throughout.
Yes. We plan every job around residents and staff, agree hours and access with the manager, and keep work areas sealed, clean and safe.
Yes. Thermostatic mixing valves stop bath and shower water reaching scalding temperatures for vulnerable residents. HSE guidance says outlets in those settings shouldn't exceed 44°C.
Yes, robust restrictors that typically limit openings to 100mm, in line with HSE guidance on falls from windows.
Yes. Repairs, flooring, decoration and any certificates needed, planned so the room is back in use as soon as possible.
Yes. Our phones are answered by a person day and night for heating failures, leaks, electrical faults and other urgent issues.
Yes, with one contract, one account manager and consistent reporting across every home.
Fill this in and one of the team rings you back, usually within one working day. Prefer to talk now? Call 0191 369 2405, manned 24/7.
Whatever the brief, the route in is the same: ring us, we'll visit, we'll come back with a fixed price in plain English. Free site visits across the North East, including Northumberland.
Or email enquiries@atkinsonsgroup.co.uk
No call-out charge for quotes. Fixed prices, in writing.
