When the electrics fail it's rarely at a convenient time. Ring 0191 369 2405 and you speak to a person, not a voicemail. We ask a few questions, tell you what to do to stay safe, and tell you honestly how soon an electrician can get to you.
Our emergency electricians carry the test equipment and common parts to make things safe and, in most cases, fix the fault on the first visit.
If the fault turns out to be bigger, we make the installation safe first and give you a fixed price for the permanent repair.
We cover Durham City, Belmont, Gilesgate, Newton Hall, Framwellgate Moor and the villages round about from our base at Belmont Business Park.
First check whether it's a network power cut. If the whole street is dark, it's a supply problem, and you should ring 105, the free national power cut number. If it's just your property, ring us.
Our head office is at Belmont Business Park, so most Durham jobs are a short drive for our vans. Planning and building control are handled by Durham County Council.
The people on your job work for ATKINSONS. One firm accountable for the lot.
A named Contracts Manager from first visit to final certificate.
Real people answer, day or night. Engineers dispatched, not job numbers logged.
In writing, in plain English. No surprises in the small print.
Tell us the work, the property, your timescale and budget through our quick form, and upload any plans or photos. Everything in one place from the start.
We review what you've sent and decide the best next step, whether that's pricing straight away or sorting drawings, planning or building control first.
Where it's needed, we come and look properly: access, structure, levels and anything affecting the cost. Your chance to ask questions before we quote.
A clear, transparent quote setting out what's included, assumed and excluded, with a payment structure. Confidence in what you're accepting, not a one-line price.
Once you're happy, we sort dates, materials, access and building control before anyone lifts a tool, so the job runs smoothly on site.
Our team arrives clear on the agreed scope, keeps the site tidy, communicates as we go and respects your home throughout.
A burning smell, scorching, sparking, water near electrics, total loss of power that isn't a network cut, or a trip that won't reset. If in doubt, ring us and ask.
We tell you the call-out cost on the phone before we attend, so you can decide. Follow-on work is priced in writing.
If it's safe, switch off at the main switch on the fuse board. Don't touch anything that's wet, hot or scorched, and keep people away from it.
If your neighbours have no power either, it's probably the network. Ring 105 to report it. If it's just you, it's likely a fault in your property.
Yes, including out-of-hours faults reported by tenants, with a written report for the landlord afterwards.
Fill this in and one of the team rings you back, usually within one working day. Prefer to talk now? Call 0191 369 2405, manned 24/7.
Whatever the brief, the route in is the same: ring us, we'll visit, we'll come back with a fixed price in plain English. Free site visits across Durham, Sunderland and Newcastle.
Or email enquiries@atkinsonsgroup.co.uk
No call-out charge for quotes. Fixed prices, in writing.
