We survey first, then recommend a boiler sized to your home and how much hot water you use.
A like-for-like swap normally takes one to two days. We flush the system, fit a magnetic filter, set up the controls and register the warranty.
Everything is done by our own Gas Safe engineers, and you get the certificates at the end.
Gateshead's housing ranges from Tyneside flats in Bensham and Saltwell to Edwardian terraces in Low Fell and post-war semis in Whickham and Birtley. Each brings different questions: flue routes in narrow terraces, old back boilers behind fireplaces in older semis, and hot water demand in bigger family homes.
A lot of the housing in Bensham and Saltwell is Tyneside flats: two separate flats in one terrace, each with its own front door. That matters for this work. The upstairs and downstairs flats usually have separate supplies and meters, pipe and cable runs share the same floor void, and access to the loft or the back yard can belong to only one of the two. We work around that, and we talk to the neighbour in the other flat when a job affects them.
Gateshead sits between our Durham and Sunderland bases, so it is well inside our daily patch. Planning and building control are handled by Gateshead Council.
The people on your job work for ATKINSONS. One firm accountable for the lot.
A named Contracts Manager from first visit to final certificate.
Real people answer, day or night. Engineers dispatched, not job numbers logged.
In writing, in plain English. No surprises in the small print.
Tell us the work, the property, your timescale and budget through our quick form, and upload any plans or photos. Everything in one place from the start.
We review what you've sent and decide the best next step, whether that's pricing straight away or sorting drawings, planning or building control first.
Where it's needed, we come and look properly: access, structure, levels and anything affecting the cost. Your chance to ask questions before we quote.
A clear, transparent quote setting out what's included, assumed and excluded, with a payment structure. Confidence in what you're accepting, not a one-line price.
Once you're happy, we sort dates, materials, access and building control before anyone lifts a tool, so the job runs smoothly on site.
Our team arrives clear on the agreed scope, keeps the site tidy, communicates as we go and respects your home throughout.
It depends on the boiler and how much work is needed. Our new boiler cost guide gives typical ranges, and the survey is free.
Usually one to two days for a like-for-like swap.
Yes, and replace it with a modern boiler in a better position, making good the fireplace.
Yes. Annual servicing keeps the warranty valid and catches problems early.
Yes, for suitable homes. Our heat pump grants guide explains the funding available.
Fill this in and one of the team rings you back, usually within one working day. Prefer to talk now? Call 0191 369 2405, manned 24/7.
Whatever the brief, the route in is the same: ring us, we'll visit, we'll come back with a fixed price in plain English. Free site visits across Durham, Sunderland and Newcastle.
Or email enquiries@atkinsonsgroup.co.uk
No call-out charge for quotes. Fixed prices, in writing.
