Leaks, burst pipes, running toilets, cold radiators and failed showers. Our plumbers cover Newcastle in stocked vans, and our gas engineers are in the same team, so a problem that turns out to be the boiler doesn't need a second firm.
We tell you the price before we start and we tidy up before we leave.
For emergencies, ring 0191 369 2405. Out of hours, the same number reaches our emergency line.
A lot of the housing in Heaton, Jesmond, Sandyford, Fenham and Arthur's Hill is Tyneside flats: two separate flats in one terrace, each with its own front door. That matters for this work. The upstairs and downstairs flats usually have separate supplies and meters, pipe and cable runs share the same floor void, and access to the loft or the back yard can belong to only one of the two. We work around that, and we talk to the neighbour in the other flat when a job affects them.
A leak in an upstairs Tyneside flat often shows up first in the ceiling of the flat below. If that's you, turn off your stopcock and let your neighbour know, then ring us. We can deal with the repair above and the damage below.
We work across Newcastle from our Durham and Sunderland bases, with vans on Tyneside every day. Planning and building control are handled by Newcastle City Council.
The people on your job work for ATKINSONS. One firm accountable for the lot.
A named Contracts Manager from first visit to final certificate.
A real person answers in office hours, with an emergency line out of hours. Engineers dispatched, not job numbers logged.
In writing, in plain English. No surprises in the small print.
Tell us the work, the property, your timescale and budget through our quick form, and upload any plans or photos. Everything in one place from the start.
We review what you've sent and decide the best next step, whether that's pricing straight away or sorting drawings, planning or building control first.
Where it's needed, we come and look properly: access, structure, levels and anything affecting the cost. Your chance to ask questions before we quote.
A clear, transparent quote setting out what's included, assumed and excluded, with a payment structure. Confidence in what you're accepting, not a one-line price.
Once you're happy, we sort dates, materials, access and building control before anyone lifts a tool, so the job runs smoothly on site.
Our team arrives clear on the agreed scope, keeps the site tidy, communicates as we go and respects your home throughout.
Every job gets a site-specific risk assessment and method statement. Download a sample for this type of work, and our health and safety policy. All documents →
Often, yes. Ring 0191 369 2405 and we will tell you honestly how soon we can be there.
Switch off electrics near the leak, contact your neighbour to turn off their water, then ring us. We fix the leak and can repair the ceiling.
Yes, full bathroom installations with tiling, plumbing and electrics by our own team.
Yes, including repairs and gas safety records.
Usually under the kitchen sink. In some Tyneside flats it's in the downstairs hall or cellar. Find it before you need it.
Fill this in and one of the team rings you back, usually within one working day. Prefer to talk now? Call 0191 369 2405. Office hours Mon to Fri 8am to 5pm, Sat 9am to 1pm.
Whatever the brief, the route in is the same: ring us, we'll visit, we'll come back with a fixed price in plain English. Free site visits across the whole North East.
Or email enquiries@atkinsonsgroup.co.uk
No call-out charge for quotes. Fixed prices, in writing.
