We talk you through stopping the water and making things safe while an engineer is on the way, then fix the cause, not just the symptom.
Our plumbers and Gas Safe engineers are in the same team, so a leak from a boiler or cylinder is dealt with by one firm.
A leak in an upstairs Tyneside flat in Heaton or Fenham often ends up in the ceiling of the flat below, so speed matters twice over. Know where your stopcock is; in many flats it is under the kitchen sink or behind a panel near the front door.
Older houses in Jesmond and Gosforth may still have lead supply pipes and stopcocks that have not been turned for years. If yours will not turn, do not force it: call us and turn off at the outside valve if you can find it.
We work across Newcastle from our Durham and Sunderland bases, with vans on Tyneside every day. Planning and building control are handled by Newcastle City Council.
The people on your job work for ATKINSONS. One firm accountable for the lot.
A named Contracts Manager from first visit to final certificate.
A real person answers in office hours, with an emergency line out of hours. Engineers dispatched, not job numbers logged.
In writing, in plain English. No surprises in the small print.
Tell us the work, the property, your timescale and budget through our quick form, and upload any plans or photos. Everything in one place from the start.
We review what you've sent and decide the best next step, whether that's pricing straight away or sorting drawings, planning or building control first.
Where it's needed, we come and look properly: access, structure, levels and anything affecting the cost. Your chance to ask questions before we quote.
A clear, transparent quote setting out what's included, assumed and excluded, with a payment structure. Confidence in what you're accepting, not a one-line price.
Once you're happy, we sort dates, materials, access and building control before anyone lifts a tool, so the job runs smoothly on site.
Our team arrives clear on the agreed scope, keeps the site tidy, communicates as we go and respects your home throughout.
Every job gets a site-specific risk assessment and method statement. Download a sample for this type of work, and our health and safety policy. All documents →
Turn off the water at the stopcock, switch off electrics near the leak if it is safe to do so, and catch water where you can. Our emergency plumbing guide has the first steps.
Yes. Call the same number, 0191 369 2405, and you reach our emergency line.
We explain the call-out charge before we attend and agree any repair cost before we carry it out.
Yes. We can stop the immediate problem and help you deal with the neighbour and any insurance claim.
Yes. We provide photos and a written report for your insurer.
Fill this in and one of the team rings you back, usually within one working day. Prefer to talk now? Call 0191 369 2405. Office hours Mon to Fri 8am to 5pm, Sat 9am to 1pm.
Whatever the brief, the route in is the same: ring us, we'll visit, we'll come back with a fixed price in plain English. Free site visits across the whole North East.
Or email enquiries@atkinsonsgroup.co.uk
No call-out charge for quotes. Fixed prices, in writing.
